Privacy Policy
Effective Date: April 2025
At Vale Security Solutions Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, services, or other means.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Postal address
- Company details
(If applicable)
Technical Information
- IP address
- Browser type and version
- Device identifiers
- Website usage data (Collected through cookies and analytics tools)
Transaction Information
- Payment and billing details (Processed securely via third-party providers)
Communication Records
- Any correspondence with us, including enquiries and support requests
2. How We Use Your Information
We use your information to:
- Provide and deliver our products and services
- Process transactions and manage customer accounts
- Respond to enquiries and provide customer support
- Improve our services, website, and customer experience
- Send important updates or promotional communications (where consented)
- Comply with legal obligations
3. Sharing Your Information
We may share your data with:
- Trusted third-party service providers (e.g., payment processors, IT support)
- Professional advisers (e.g., lawyers, auditors)
- Regulatory authorities if required by law
We will never sell or rent your personal data to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how users interact with our website
- Enhance and personalize your browsing experience
- Improve website functionality and performance
You can manage your cookie preferences via your browser settings.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Meet legal, accounting, or reporting requirements
- When no longer needed, we securely delete or anonymise your data
6. Your Data Rights
Under applicable data protection laws, you have rights including:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your personal data
- Restriction or objection to processing
- Data portability
To exercise your rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data.
However, no method of transmission over the internet is completely secure.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies before providing any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Vale Security Solutions Ltd
Email: info@valesecuritysolutions.co.uk
Phone: +44 (0) 1386 443588